Montalto Marche 2164 - Avis

We are so sorry that you did not completely enjoy you stay with us. This is the first time that we have had any non positive feedback and we would like to address each of the points that you have raised: The stove now works - there was a small issue with the ignition of the stove and the heating which was easily remidied the moment you made us aware of it (on the first night). We have inspected all of the outdoor furniture and cannot find any fault and we do look after the gardens very well, mowing once a week. The location of the accommodation near to our winery is clearly stated on all of our publicity and all of our guests so far have found this to be an extremely positive part of the holiday as we do free winery tours and wine tastings for our guests experiencing the real Italy. It is true that the accommodation is in the countryside as advertised and farmers will very occasionally (usually about once a year) fertilise the land as you are staying in an agricultural area and if there is a mild countryside aroma this is only for a day or so. Unfortunately we cannot do anything about opening times in Italy - shops are shut in most of Italy on a Sunday but we can do some shopping ahead of arrival if requested and restuaruants in the closest village a short distance away ARE open on a Sunday. The photos that we use for advertising were taken in the Spring and are untouched. Your stay was at the end of October after all the harvests were finished so the countryside would look quite different with Autumn colours. As we say, this is the first time that we have had any negative feedback from guests and have only had very positive feedback with many of our guests (who we treat as friends) returning to the property time and time again.